General Office FAQ's
Yes, all of our technicians are licensed by the State of Illinois, Department of Health.
Yes, we are accredited. Click on the link for information from the Better Business Bureau.
Yes, we are completely insured and if the unexpected should occur while performing any service offered at your property our insurance covers all incidents.
Yes, if services are prepaid we offer a discount of 5% - 10% depending on the time of the year. We also offer the option to setup auto-pay after services are performed which provides a 5% discount.
Service will continue from year-to-year, unless we hear from you otherwise. If you should ever want to change services performed or cancel service, please call our office or send us an email as we will need to update our records accordingly.
If we called you the day before letting you know that we would be out for a service treatment and it rains prior to our visit, you will then be scheduled for the following day. If it should rain following a service visit the same day, most of the herbicide products we use are rain-fast within an hour, but in cases where we are caught in the rain, we will apply additional weed control if needed on a dryer day. We just ask you allow 10 days to see if this is needed and give us a call if it is.
Some of our pest control services, you will need to be home, as our technicians may need to enter your home, dependent on the service performed.
While it is difficult to schedule exact appointment times for most service treatments, we can provide general time frames such as early morning, late morning, etc.
For customers that request notification prior to any service performed, yes we can provide that as a courtesy. We prefer to send an email notification, but can call if requested. For customers with gates or pets left outside it is our standard procedure to send a notification prior to any service performed regardless.
Estimates and termite inspections are always free.
We provide free service calls for customers who receive our complete program. Example: if a customer takes a program which consist of 4 treatments and calls for a service call between applications we would provide a free service call. However, if a customer skips a treatment and calls for a service call, charges may apply.
Yes, we offer custom installment plans as a convenience to spread equal payments over multiple months.
We accept the following major credit cards, Visa, MasterCard, and Discover.
Yes, please click on the link at the top right of the page for our customer login.
All payments are due upon receipt.
After each service is performed, a detailed invoice will be left at the front door explaining the service that was performed with a remit slip for making a payment.
Yes, please ask our sales departments on information on our customer referral program.